4e:I[707087,["/_next/static/immutable/chunks/3arlv5bvukoo2.js","/_next/static/immutable/chunks/39v64hmfyo-sr.js","/_next/static/immutable/chunks/2nvof3-29tvc3.js","/_next/static/immutable/chunks/3tjobt77z_9dj.js","/_next/static/immutable/chunks/04j_o97cgxn2x.js","/_next/static/immutable/chunks/3upr08c9vtj8w.js","/_next/static/immutable/chunks/1ww0328si-u8x.js","/_next/static/immutable/chunks/11mfl5ymqld9-.js","/_next/static/immutable/chunks/2xxcqy6ppds3l.js","/_next/static/immutable/chunks/3j06ow7w40nxu.js","/_next/static/immutable/chunks/31nn7jwsjvqii.js","/_next/static/immutable/chunks/43_s7jweyypoh.js","/_next/static/immutable/chunks/0p6vao205o1jc.js","/_next/static/immutable/chunks/1_kyvgkyokw92.js","/_next/static/immutable/chunks/1lo-zn37dolb5.js","/_next/static/immutable/chunks/1v8k6yxw1rg0u.js"],"RegistryDependencies"] 4f:I[314491,["/_next/static/immutable/chunks/3arlv5bvukoo2.js","/_next/static/immutable/chunks/39v64hmfyo-sr.js","/_next/static/immutable/chunks/2nvof3-29tvc3.js","/_next/static/immutable/chunks/3tjobt77z_9dj.js","/_next/static/immutable/chunks/04j_o97cgxn2x.js","/_next/static/immutable/chunks/3upr08c9vtj8w.js","/_next/static/immutable/chunks/1ww0328si-u8x.js","/_next/static/immutable/chunks/11mfl5ymqld9-.js","/_next/static/immutable/chunks/2xxcqy6ppds3l.js","/_next/static/immutable/chunks/3j06ow7w40nxu.js","/_next/static/immutable/chunks/31nn7jwsjvqii.js","/_next/static/immutable/chunks/43_s7jweyypoh.js","/_next/static/immutable/chunks/0p6vao205o1jc.js","/_next/static/immutable/chunks/1_kyvgkyokw92.js","/_next/static/immutable/chunks/1lo-zn37dolb5.js","/_next/static/immutable/chunks/1v8k6yxw1rg0u.js"],"FilesView"] 50:T4620,import { useMemo, useState } from 'react' import clsx from 'clsx' import { Controller, useForm, useWatch } from 'react-hook-form' import { Card, RowCard } from '../surface' import { Shell, Sidebar, Stack, Row, Spacer } from '../layout' import { Heading, Text, Eyebrow } from '../text' import { Avatar } from '../avatar' import { Badge, Blob, Dot } from '../media' import { Button } from '../Button' import { Icon } from '../Icon' import { Field, Input, Textarea } from '../Input' import { Select } from '../controls' import { Empty } from '../feedback' import { NavLink } from '../NavLink' import { BottomNav, type NavItem } from '../BottomNav' type TicketStatus = 'open' | 'waiting' | 'solved' type StatusFilter = 'all' | TicketStatus interface Ticket { id: string customer: string initials: string subject: string preview: string body: string time: string status: TicketStatus priority: 'normal' | 'urgent' tone: 'purple' | 'pink' | 'blue' | 'mint' } interface Filters { query: string status: StatusFilter } interface ReplyForm { reply: string } const NAV: NavItem[] = [ { href: '/support', label: 'Queue', icon: 'mail', tone: 'purple' }, { href: '/support/customers', label: 'Customers', icon: 'users', tone: 'blue' }, { href: '/support/insights', label: 'Insights', icon: 'chart', tone: 'mint' }, { href: '/support/saved', label: 'Saved replies', icon: 'comment', tone: 'pink' }, { href: '/support/settings', label: 'Settings', icon: 'settings', tone: 'orange' }, ] const HERE = '/support' const TICKETS: Ticket[] = [ { id: '1048', customer: 'Maya Bloom', initials: 'MB', subject: 'Can I change the shipping address?', preview: 'The order is still marked as processing.', body: 'I placed order #L-2048 this morning and noticed my old office is still the delivery address. The order is still marked as processing—can it be updated?', time: '4m', status: 'open', priority: 'urgent', tone: 'pink', }, { id: '1047', customer: 'Alan Turing', initials: 'AT', subject: 'Focus timer stopped chiming', preview: 'The light works, but there is no sound.', body: 'My focus timer still counts down and the light flashes, but the completion chime stopped yesterday. I have already tried a fresh battery.', time: '18m', status: 'open', priority: 'normal', tone: 'purple', }, { id: '1046', customer: 'Grace Hopper', initials: 'GH', subject: 'Return label for the weekend bag', preview: 'I need a smaller size instead.', body: 'The bag is lovely, but larger than I expected. Could you send a return label? I would like to exchange it for the smaller day bag.', time: '1h', status: 'waiting', priority: 'normal', tone: 'blue', }, { id: '1045', customer: 'Katherine Johnson', initials: 'KJ', subject: 'Thank you for the replacement', preview: 'The new carafe arrived safely.', body: 'The replacement carafe arrived safely today. Thank you for making the whole process so easy.', time: '3h', status: 'solved', priority: 'normal', tone: 'mint', }, ] const STATUS_TONE = { open: 'pink', waiting: 'yellow', solved: 'mint', } as const const PANES = 'grid [grid-template-columns:minmax(0,360px)_minmax(0,1fr)] min-h-[620px] max-[900px]:[grid-template-columns:minmax(0,1fr)]' /** A complete support workspace: responsive app chrome, searchable and * filterable queue, master/detail navigation, mutable ticket status, reply * validation, sent replies, empty states, and mobile back navigation. The two * forms use React Hook Form while the shared controls remain adapter-friendly. */ export function SupportBlock() { const [active, setActive] = useState('1048') const [statuses, setStatuses] = useState>( Object.fromEntries(TICKETS.map((ticket) => [ticket.id, ticket.status])), ) const [replies, setReplies] = useState>({}) const [pane, setPane] = useState<'list' | 'detail'>('list') const [saved, setSaved] = useState(false) const { control: filterControl } = useForm({ defaultValues: { query: '', status: 'all' }, }) const query = useWatch({ control: filterControl, name: 'query' }) const status = useWatch({ control: filterControl, name: 'status' }) const { control: replyControl, handleSubmit, reset: resetReply, formState: { errors }, } = useForm({ defaultValues: { reply: '' } }) const results = useMemo(() => { const needle = query.trim().toLowerCase() return TICKETS.filter((ticket) => { const currentStatus = statuses[ticket.id] const matchesStatus = status === 'all' || currentStatus === status const matchesQuery = !needle || `${ticket.customer} ${ticket.subject} ${ticket.preview}` .toLowerCase() .includes(needle) return matchesStatus && matchesQuery }) }, [query, status, statuses]) const current = TICKETS.find((ticket) => ticket.id === active) ?? TICKETS[0]! const currentStatus = statuses[current.id] ?? current.status const openCount = Object.values(statuses).filter((value) => value === 'open').length function openTicket(id: string) { setActive(id) setSaved(false) resetReply() setPane('detail') } function updateStatus(next: TicketStatus) { setStatuses((currentStatuses) => ({ ...currentStatuses, [current.id]: next })) setSaved(true) } const sendReply = handleSubmit(({ reply }) => { const message = reply.trim() if (!message) return setReplies((currentReplies) => ({ ...currentReplies, [current.id]: [...(currentReplies[current.id] ?? []), message], })) setStatuses((currentStatuses) => ({ ...currentStatuses, [current.id]: 'waiting' })) resetReply() setSaved(true) }) return ( <> Lumo support Customer care workspace {NAV.map((item) => ( {item.label} ))} SLA healthy Median first reply: 8 minutes Customer care Support queue Prioritize, reply, and resolve without losing context. 0 ? 'pink' : 'mint'}>{openCount} open